Refund policy

Last updated: February 8, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@pickleballgripdoctor.com.

Approved returns must be sent to the following address:

Pickleball Grip Doctor
11615 Gramercy Park Ave
Bradenton, FL 34211

Return shipping is the responsibility of the customer. We do not provide prepaid return labels.

Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at support@pickleballgripdoctor.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Returned items must meet the same eligibility conditions outlined above.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, please contact us at support@pickleballgripdoctor.com.