Frequently Asked Questions

Simply browse our store, add your favorite items to your cart, and head to checkout. Once your order is placed, you’ll receive an email confirmation.

No — you can check out as a guest. However, creating an account lets you track your orders, save shipping details, and shop faster next time.

After checkout, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam folder or contact us.

We process orders quickly, so changes may not always be possible. If you need to update or cancel your order, contact us as soon as possible at support@pickleballgripdoctor.com.

Yes! Digital gift cards are available and make the perfect present. You can purchase them directly on our website.

Enter your code during checkout in the "Discount Code" box. Only one code can be applied per order unless otherwise noted.

Yes — once your order ships, we’ll send you a tracking number so you can follow your package until it arrives.

Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be shown at checkout.

Some items may be restocked, while others are limited edition. If something you love is out of stock, sign up for restock alerts on the product page.

Please reach out to our customer support team with your order number, and we’ll be happy to help.

Yes! While our products are proprietary and designed in-house, we want you to shop with confidence knowing you’re getting the best value. If you find a similar item sold at a reputable retail store or on Amazon, we’ll gladly match the price. Please note: The item must be new, in stock, and identical or very similar in features and quality. Price match requests must be submitted before or within 7 days of your purchase. This guarantee does not apply to listings on Temu, overseas marketplaces, auction sites, or third-party sellers without established retail presence. To request a price match, simply contact us with a link or proof of the lower-priced item.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and select digital wallets such as Apple Pay and Google Pay.

Yes. All transactions are encrypted and processed through secure payment gateways. We never store your full credit card details on our servers.

Your payment will be processed at the time of checkout. You’ll receive an email confirmation once your order is successfully placed.

At this time, we can only process one form of payment per order.

Yes! You can apply valid gift cards or promo codes during checkout. Only one promo code can be used per order unless otherwise stated.

Common reasons include: Incorrect billing address or card details Expired card Insufficient funds Restrictions set by your bank or card issuer If your payment is declined, we recommend double-checking your details or contacting your bank for assistance.

Sales tax is calculated based on your shipping address and local regulations. Any applicable taxes will be displayed at checkout before you complete your purchase.

Unfortunately, we can’t modify payment details once an order has been placed. If you made a mistake, please reach out to our customer service team right away for help.

We want you to love your purchase! If you’re not completely satisfied, most items can be returned within 30 days of delivery for a refund or store credit. Items must be unused, in original packaging, and in resellable condition.

Simply contact our customer support team at support@pickleballgripdoctor.com with your order number and the item(s) you’d like to return. We’ll provide step-by-step instructions and a return shipping label if applicable.

Return shipping fees may apply unless the item is defective, damaged, or incorrect. In those cases, we’ll cover the cost of return shipping.

Once your return is received and inspected, we’ll process your refund within 5–7 business days. The credit will be applied to your original payment method, though processing times may vary by bank or card issuer.

Yes! If you’d prefer an exchange, please let us know when starting your return request. Exchanges are subject to product availability.

Certain items such as final sale, clearance, or personalized products may not be eligible for return. Please check the product description or contact us for clarification before placing your order.

We’re so sorry for the inconvenience! Please contact us within 7 days of delivery with photos of the damage or defect, and we’ll send a replacement or process a full refund at no cost to you.

Unfortunately, we can’t accept returns after the 30-day window. However, reach out to our support team—we’ll always do our best to make it right.

Yes. Most socks on the market are designed for running, basketball, or general fitness. PGD Performance Grip Socks are purpose-built for pickleball, focusing on multidirectional movement, explosive pivots, and lateral stability.

The towel measures 40 cm x 80 cm — the perfect size for courtside use. Compact enough to carry easily, yet large enough to handle sweat during intense play.

With a 380 GSM microfiber waffle weave, the Grip Doctor™ Pro Towel absorbs more moisture, dries faster, and stays lighter than standard cotton towels.

Yes. The 360° arch band supports the midfoot, reducing strain and overpronation. Combined with light cushioning at impact zones, these socks help fight fatigue and improve comfort during long sessions.

The grip is made from durable silicone, designed to withstand friction from shoes and court play. With proper washing and care, the grip will last through repeated use.

Yes. PGD socks are engineered with spandex stretch to adapt to different foot shapes while staying snug. If you are between sizes, we recommend sizing up for maximum comfort.

Absolutely! While designed for pickleball, PGD Performance Grip Socks are also excellent for tennis, squash, volleyball, or any sport requiring quick pivots and stable footwork.

Yes. By combining Coolmax moisture-wicking and a grip system that prevents foot slippage, PGD socks minimize the friction that typically causes blisters.

Machine wash cold Turn inside out before washing for best grip durability Air dry preferred (avoid high-heat dryers) Do not bleach or iron

PGD stands for Pickleball Grip Doctor — a brand dedicated to creating training and performance products designed to help players improve their game while reducing the risk of injury.

The Grip Doctor™ Pro Towel is made from a premium microfiber blend of 80% polyester and 20% polyamide with a waffle weave texture for maximum absorbency and softness.

The silicone chevron traction pattern runs along the sole to provide inside-shoe grip. This prevents your foot from sliding during sudden stops and pushes, reducing the risk of ankle sprains, blisters, and instability.

60% Coolmax: Keeps your feet cool and dry by pulling sweat away. 28% Nylon: Adds strength and abrasion resistance for durability. 12% Spandex: Provides snug compression and arch support for a locked-in feel.

Yes! Simply machine wash in cold water with like colors and tumble dry on low. Avoid fabric softeners or bleach to maintain maximum absorbency.

No — the sublimation print is designed to stay vibrant on both sides of the towel, even after repeated washing.

The Grip Doctor™ Pro Towel comes in Black, Grey, and Navy Blue.

Any pickleball player who wants a lightweight, quick-drying, and durable towel for staying cool and comfortable during games or practice.